Welcome to our Customer support service. If you’re having any trouble in using our products please open a ticket below and we’ll reply to you in the shortest time. You can share your opinion with other customers by sending a comment about a product you use, see here
General terms and conditions of customer service
Basic assistance (provided through this ticket service with email notifications) is included in the price of all GEOSTRU programs, valid within a year after purchase (or upgrade service renewal). The assistance provided solely concerns the resolution of any problems concerning the technical features of the software currently in production. This sercive does not include consultancy serices taht can be agreed separately.
Customers with active upgrades will have priority to our customer support service and we will do our best to reply within 24h.
Customers that are no longer in the upgrade period may request customer support for a certain fee – contact us for further details.
What to indicate to receive customer support
- Version of the software
- Operating system of the PC where the software is installed
- Detailed description of the problem
- Eventual attachments must be compressed in *.zip format and be smaller than 4MB. ONLY ATTACHMENTS IN *.ZIP FORMAT WILL BE CONSIDERED
- REQUESTS MISSING ONE OF THE ABOVE INFO REQUESTED WILL NOT BE TAKEN INTO CONSIDERATION!
CHECK THE STATUS OF YOUR SOFTWARE HERE
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Consultancy and design
Our team completed hundreds of projects in Italy and abroad, is a consultant to major public and private groups and collaborates with universities and research institutes internationally.
We are ready to help you with design, consultancy and thanks to the interdisciplinarity of ourtechnicians, we are able to intervene from the beginning in the design phases, from surveys to drafting of the constructive design.
The technical disciplines in which we work are:
- Interpretation of penetrometric and seismic tests
- Microzonation studies
- Structural engineering
- Geotechnical engineering
- Seismic engineering
- Environmental engineering
- Applied geology
We also offer IT consultancy and development of dedicated algorithms and software.