This information is intended for all those who visit and interact with the website and seeking access to the services provided through the Site, including the service of selling products via web (“e-commerce”).

The site is owned by EngSoft S.R.L. headquartered in Cluj-Napoca, Romania – EU VAT RO30277934 that, in accordance with its statutory objectives, has created the technological platform of the site and identified the technical procedures for organizing the e-commerce service.

The e-commerce service is provided by EngSoft S.R.L., which processes the purchase orders through its platform in accordance with the technical and organizational procedures.

To facilitate the online process, when filling the order form the user will see the personal information that has previously entered in the registration form and is required to complete the process of service delivery (eg. name, surname, address), without re-enter the data into the corresponding fields of the order form.

The user allows EngSof S.R.L. the collection of data (which EngSoft will treat in compliance with the Privacy Code according to the customer’s country) and email address, necessary to the process of service delivery, data that will be given to EngSoft S.R.L. only through the selection of the button that enables the transmission of the purchase order and not before.

Sales include a MONEY BACK GUARANTEE, with items returned within 14 days of receipt (or of download of software from our servers, if the delivery is electronic). The right to return items such as software protection is valid until the registration codes are delivered.

To return an item, please write to us (via registered letter addressed to our office) or send us a fax.

The delivery is electronic consists in the download of the item from our user area and is free of additional charges. It allows you to activate the software via the web and be up and running in a few hours.

Product prices include the instructions manual (provided in pdf format) and do not include VAT, which is added in compliance with international laws.

The following payment conditions are available. Some may require an additional fee shown with the postage and packing fees.

Bank transfer
Credit card carte di credito

Free updates are available for the first year. After that, the price depends on the number of programmes owned and is calculated as a percentage of the price of the first licence.
Customers are automatically sent a reminder about the subscription expiry from about one month before the expiry date. Reminders are sent weekly.
Customers can place the order following the link in the e-mail they have received or accessing their reserved area in the website.

Orders can be placed online (after registering with our website) or over the telephone, speaking to our operators.

The activation procedure is automatic if the computer is connected to the Internet.