{"id":6290,"date":"2015-01-22T09:50:43","date_gmt":"2015-01-22T09:50:43","guid":{"rendered":"https:\/\/www.geostru.eu\/?page_id=6290"},"modified":"2023-01-06T15:42:58","modified_gmt":"2023-01-06T14:42:58","slug":"suport-tehnic","status":"publish","type":"page","link":"https:\/\/www.geostru.eu\/ro\/suport-tehnic\/","title":{"rendered":"Suport tehnic"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<h4>Bine a\u021bi venit la departamentul nostru de asisten\u021b\u0103 pentru clien\u021bi!<\/h4>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 14pt;\">La \u00eent\u00e2mpinarea unor probleme \u00een utilizarea produselor noastre, v\u0103 rug\u0103m s\u0103 deschide\u021bi un bilet \u0219i v\u0103 vom r\u0103spunde c\u00e2t mai cur\u00e2nd posibil.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Pute\u021bi \u00eemp\u0103rt\u0103\u0219i feedback-ul dvs. altor clien\u021bi trimi\u021b\u00e2nd o recenzie despre un produs utilizat, vezi <a href=\"https:\/\/www.geostru.eu\/review-produse\">aici cum.<\/a>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_message color=&#8221;info&#8221;]<\/p>\n<h5>\u00cenainte de a deschide un bilet, v\u0103 rug\u0103m s\u0103 citi\u021bi <a href=\"https:\/\/www.geostru.eu\/termeni-si-conditii\/?lang=ro\">Termenii \u0219i condi\u021biile<\/a> \u0219i s\u0103 verifica\u021bi dac\u0103 \u00eentrebarea ta nu are deja un r\u0103spuns \u00een sec\u021biunea FAQ.<\/h5>\n<p>[\/vc_message][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;Termeni \u0219i condi\u021bii generale pentru serviciul de suport tehnic&#8221;]<\/p>\n<p style=\"text-align: justify;\">Asisten\u021b\u0103 de baz\u0103 (furnizat\u0103 prin intermediul acestui serviciu de ticket cu notific\u0103ri prin e-mail) este inclus\u0103 \u00een pre\u021bul tuturor programelor GEOSTRU, valabil\u0103 timp de un an de la cump\u0103rare (sau de la re\u00eennoirea serviciului de upgrade).<\/p>\n<p style=\"text-align: justify;\">Asisten\u021ba oferit\u0103 se refer\u0103 exclusiv la rezolvarea oric\u0103ror probleme legate de caracteristicile tehnice ale software-ului care se afl\u0103 \u00een prezent \u00een produc\u021bie.<br \/>\nAcest serviciu nu include servicii de consultan\u021b\u0103, acestea pot fi achizi\u021bionate separat.<\/p>\n<p style=\"text-align: justify;\">Clien\u021bii care au activ serviciul actualizat au prioritate \u00een primirea unui r\u0103spuns.<\/p>\n<p style=\"text-align: justify;\">Clien\u021bii care nu au activ serviciul de actualizare pot solicita asisten\u021b\u0103 contra-cost &#8211; v\u0103 rug\u0103m s\u0103 ne\u00a0<a href=\"https:\/\/www.geostru.eu\/ro\/contact\/\">contacta\u021bi<\/a>\u00a0pentru informa\u021bii suplimentare.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Ce sa indica\u021bi pentru a primi suport tehnic&#8221;]<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">Versiunea programului;<\/li>\n<li style=\"text-align: justify;\">Sistemul de operare de pe calculatorul pe care este instalat programul;<\/li>\n<li style=\"text-align: justify;\">Descrierea detaliata a problemei;<\/li>\n<li style=\"text-align: justify;\">Eventualele atasamente trebuie sa fie comprimate in format *.zip si sa fie mai mici de 4 MB;<\/li>\n<li style=\"text-align: justify;\"><strong>Numai ata\u0219amentele \u00een format *.ZIP vor fi luate \u00een considerare;<\/strong><\/li>\n<li style=\"text-align: justify;\"><strong>Solicit\u0103rile care nu furnizeaz\u0103 toate datele solicitate mai sus nu vor fi luate \u00een considerare.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Verific\u0103 statusul programelor tale&#8221;]<p>User not found<\/p>[\/vc_toggle][vc_toggle title=&#8221;Consultan\u021b\u0103 \u0219i proiectare&#8221;]<\/p>\n<p style=\"text-align: justify;\">Echipa noastr\u0103 a finalizat sute de proiecte \u00een Italia \u0219i \u00een alte \u021b\u0103ri.<br \/>\nA participat ca consultant \u00een grupuri publice \u0219i private, colabor\u00e2nd cu universit\u0103\u021bi \u0219i institu\u021bii de cercetare la nivel interna\u021bional.<\/p>\n<p style=\"text-align: justify;\">Oferim solu\u021bii de proiectare, consultan\u021b\u0103 \u0219i reu\u0219im s\u0103 intervenim de la \u00eenceputurile fazei de proiectare, la prelevarea \u0219i prelucrarea datelor p\u00e2n\u0103 la proiectul final.<\/p>\n<p style=\"text-align: justify;\">Disciplinele \u00een care activ\u0103m sunt:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"text-align: justify;\">\n<li>Interpretare a \u00eencerc\u0103rilor de penetrometrie \u0219i a celor seismice;<\/li>\n<li>Studii de microzonare;<\/li>\n<li>Inginerie structural\u0103;<\/li>\n<li>Inginerie geotehnic\u0103;<\/li>\n<li>Inginerie seismic\u0103;<\/li>\n<li>Inginerie ambiental\u0103;<\/li>\n<li>Geologie aplicat\u0103.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Oferim de asemenea consultan\u021b\u0103 \u00een domeniul IT, dezvoltare de algoritmi \u0219i programe dedicate.<\/p>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row margin_bottom_row=&#8221;15&#8243;][vc_column][vc_btn title=&#8221;Ticket nou \u2013 Suport clien\u021bi&#8221; color=&#8221;success&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Fsupport.geostru.eu%2Fro%2F|title:Ticket%20nou%20%E2%80%93%20Suport%20clien%C8%9Bi|target:_blank|rel:nofollow&#8221;][vc_column_text]<span style=\"font-size: 12pt;\">\u00ce\u021bi\u00a0 mul\u021bumim c\u0103 ai ales serviciul nostru de suport tehnic!<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Bine a\u021bi venit la departamentul nostru de asisten\u021b\u0103 pentru clien\u021bi! &nbsp; La \u00eent\u00e2mpinarea unor probleme \u00een utilizarea produselor noastre, v\u0103 rug\u0103m s\u0103 deschide\u021bi un bilet \u0219i v\u0103 vom r\u0103spunde c\u00e2t mai cur\u00e2nd posibil. Pute\u021bi \u00eemp\u0103rt\u0103\u0219i feedback-ul dvs. altor clien\u021bi trimi\u021b\u00e2nd o recenzie despre un produs utilizat, vezi aici cum.\u00a0[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_message color=&#8221;info&#8221;] \u00cenainte de a deschide&hellip;<\/p>\n","protected":false},"author":216,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6290","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.0 (Yoast SEO v25.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Suport tehnic - GeoStru EU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.geostru.eu\/ro\/suport-tehnic\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suport tehnic\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] Bine a\u021bi venit la departamentul nostru de asisten\u021b\u0103 pentru clien\u021bi! &nbsp; La \u00eent\u00e2mpinarea unor probleme \u00een utilizarea produselor noastre, v\u0103 rug\u0103m s\u0103 deschide\u021bi un bilet \u0219i v\u0103 vom r\u0103spunde c\u00e2t mai cur\u00e2nd posibil. 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