The basic support (provided through ticketing with email notifications) is included in the price of all GEOSTRU software. To contact GEOSTRU Support Service and receive technical assistance for free, please access this section, select ‘Submit a Ticket,’ and complete all parts of the request. Expected response time: approximately 3 business days from the submission of the request. The support service is reserved for resolving technical issues related to the programs. For more information, click here.
PAID ADVANCED SUPPORT
The support service dedicated to PROFESSIONALS seeking technical assistance on our products, input creation, result clarifications, and the development of entire projects. This support involves a commitment at the project level and more in-depth consultation. It will be handled by our technical staff, and if necessary, a quote will be provided. To best handle your request, please send a brief description of your needs to info@geostru.eu so that we can activate the most suitable internal resource and determine the required timeframe to fulfill the request.
To be evaluated:
First, our staff will take charge of your request and evaluate the type of support request.
After having evaluated the request, the confirmation of the cost of basic assistance will be sent by email or the amount of assistance commensurate with the technical question submitted will be proposed.
For the request: send an email to info(at)geostru.eu
| Livello Gold | 0.5h, 1h, 1.5h, 2h |
|---|
